FAQ

B2B online Shop in Tanzania

 

Welcome to our FAQ Area

As a leading HoReCa distributor in Tanzania and Zanzibar, we understand the importance of clear communication and ensuring that our partners have all the information they need at their fingertips.
 
Here, you’ll find answers to the most commonly asked questions about our products, ordering process, shipping, and more. Whether you’re a long-time partner or new to our platform, we’ve got you covered.
 
Dive in to get the clarity you seek, and if you don’t find the answer you’re looking for, don’t hesitate to reach out to our dedicated support team. Let’s make your shopping experience as seamless as possible!

Product Information

We supply professional products suitable for the HoReCa market in Tanzania and Zanzibar. All our products - from food to cleaning products - are from well known international brands, ensuring high quality and customer satisfaction in all areas.

Depending on the product, our team will provide you with all the information you need. In the case of cleaning products, we have a dedicated team of technicians who will train you in all aspects. The same we provide for rented or purchased coffee machines.

We provide free deliveries for customers in Zanzibar and Dar Es Salaam. However, a small handling fee and transportation costs are charged for all other areas.
 
In Zanzibar, we have weekly routes servicing various regions, ensuring delivery within two days.
Yes, you can order most of our products if you are not based in Tanzania. However, please note that transportation costs outside of East Africa can be quite high. You can verify the shipping rates with UPS and DHL. We provide transport through Truck and AirCargo as well.
 
Kindly contact us for additional information.

We can accept returns / exchanges for defective products and non-food items only.

Please ensure the correctness of the product and condition while receiving it from our Driver on delivery or while pickup from our Office.