2026-05-01

JOB: Customer Account Manager in Zanzibar

We are looking for a proactive and relationship-focused Client Account Manager to join our team in Zanzibar. In this role, you will act as the primary point of contact for our clients’ financial teams.

We have a CRM system that will tell you exactly who is (over)due and when to reach out—we don’t need you to guess. However, we do need you to take those prompts and turn them into positive interactions. We are looking for someone who actually enjoys building rapport with purchasers, managers, and accountants to ensure our invoices remain top-of-mind.

Key Responsibilities

  • CRM-Guided Follow-Up: You will execute tasks generated by our CRM (which flags overdue accounts and those who are soon due). While the system gives the instructions on who to work on, you are responsible for the proactive execution—contacting the client, handling the conversation, and securing the payment.

  • Relationship Management: You will act as the friendly face (and voice) of our accounts department. You should aim to build steady, ongoing contact with the specific people responsible for paying us (accountants, purchasing managers, etc.) so they feel personally accountable to you.

  • Detailed Documentation: Every interaction must be logged in our CRM with a short, understandable report. You must document:

    1. The Feedback: What the customer said.

    2. The Agreement: What was promised.

    3. The Way Forward: The clear next steps to close the ticket.

  • Data Integrity: Continuously audit existing customer accounts to ensure data is complete and correct (verifying contact details).

  • Reconciliation: Investigate discrepancies between what our CRM shows vs. what the customer claims. You will handle simple reconciliations to resolve these disputes quickly.

 

Who We Are Looking For

The Skill Set:

  • Language: You must speak fluent English.

  • Bonus: Fluency in Swahili is a strong plus.

  • Tech-Ready: You are comfortable working within a structured CRM environment and following system guidelines.

The Personality:

  • A “People Person” with a Purpose: You are comfortable picking up the phone. You don’t just read a script; you engage with the person on the other end. You know how to handle customers with ease, friendliness, and diplomatic persistence.

  • The “Finisher”: You understand that a call isn’t finished until the next step is clearly defined and documented. You are self-driven to clear your task list and set your own reminders for follow-ups.

  • Detail-Oriented: You spot missing data or incorrect addresses immediately and fix them proactively.

 

Why Work With Us?

  • Structured Autonomy: You get the best of both worlds: clear instructions from our system on what needs to be done, with the freedom to manage your own conversations and workflow to get the result.

  • Flexibility: A remote role that fits around your life.

  • Impact: You are the engine that keeps our cash flow moving and our client data clean.

 

How to apply?

  • Send us your CV and availability to hr@suvacor.com and feel free to include a short motivation statement explaining why you’d like to join our team and what makes you a great fit for the role.

    We’re looking forward to hearing from you!